Refund policy

Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, unless the item was discovered damaged upon unpacking. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@iconiqoutdoors.co.uk. If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the buyer, unless the item is being returned because it is defective, damaged, or was sent to you in error. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at hello@iconiqoutdoors.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately at hello@iconiqoutdoors.co.uk with clear photos if the item is defective, damaged, or if you receive the wrong item. We'll evaluate the issue and arrange a refund, replacement, or insurance claim as appropriate, at no cost to you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK and European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped domestically (UK) or into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, unless the item was discovered damaged upon unpacking. You'll also need the receipt or proof of purchase. As set out above, return shipping costs are the responsibility of the buyer unless the item is defective, damaged, or was sent in error.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hello@iconiqoutdoors.co.uk.